Terms and Conditions

By accessing or using the Izzi Casino website (the “Website”), you confirm that you have read and accepted these Terms and Conditions (the “Terms”), our Privacy Policy, and any additional rules that may apply to specific products, promotions, or features. If you do not accept the Terms, you must not use the Website. These Terms are effective as of December 1, 2021, and apply to all services provided by Carrer N.V., operating under a licence issued by the Curaçao Gaming Authority (OGL/2024/570/0396).

Contract Alterations

The Company may revise or update these Terms at any time, without prior notice. The updated version becomes effective once published on the Website. Continued use of the Website after publication means you accept the revised Terms.

Legal Requirements

Use of the Website is strictly prohibited for anyone under 18 years of age or under the legal gambling age in their jurisdiction (whichever is higher). We may request documents to confirm your age and identity at any time. The Website may be unavailable in certain countries or regions. You are solely responsible for ensuring that using the Website is lawful where you are located and for complying with all applicable local regulations.

Account Registration

To access services, you must register an account and provide accurate, complete, and up-to-date personal information. Identity verification may be required before you can fully use the Website, including for deposits, withdrawals, or account limitations. Only one account is permitted per player. Duplicate or linked accounts, or attempts to bypass this rule, may result in suspension, closure, and additional restrictions in accordance with these Terms.

Anti-Money Laundering

The Company applies international anti-money laundering (AML) standards and Know Your Client (KYC) procedures. We may review and monitor account activity and transactions to detect unusual or suspicious behaviour. If we reasonably suspect money laundering, fraud, or other prohibited activity, we may suspend or restrict an account while checks are performed and may take further action as required by law and these Terms.

Deposits and Withdrawals

Deposits may be available through multiple payment options, such as bank cards, e-wallets, and cryptocurrency, depending on your location and the payment providers’ terms. Withdrawals are generally processed back to the same payment method used for deposits, where possible and permitted by the payment provider. If fraudulent activity, chargebacks, or other prohibited conduct is suspected, the Company may suspend the account and, where allowed, withhold or forfeit funds pending investigation and resolution.

Bonuses

Bonuses and promotional offers are subject to specific rules, including wagering requirements and time limits, which will be stated in the relevant promotion terms. Bonus funds are not transferable, cannot be exchanged for cash, and are not refundable. Unless expressly stated otherwise, a bonus may be claimed only once per user during a defined period. Certain bonuses may be unavailable to users in specific jurisdictions or regions, or may be limited due to regulatory restrictions.

Collusion, Cheating, and Fraud

Any attempt to gain an unfair advantage is strictly prohibited. This includes (without limitation) the use of bots, scripts, automated play, exploitative systems, or any method intended to manipulate gameplay or outcomes. Where we identify collusion, cheating, or fraud, we may block or restrict the account, void bets, cancel bonuses, and forfeit winnings or balances where permitted by applicable rules and law.

Account Termination

You may request closure of your account by contacting support. The Company may suspend, restrict, or terminate accounts where we believe these Terms have been violated, where required by law, or where continued access presents security or compliance risks. Any remaining account balance may be refunded subject to verification, payment method limitations, applicable checks, and these Terms.

Liability

To the extent permitted by law, the Company is not responsible for losses arising from technical failures, system errors, service interruptions, unauthorised access, or fraudulent conduct by third parties. You use the Website at your own risk and are responsible for protecting your account credentials and devices.

Data Protection

We collect and process personal data in accordance with applicable data protection requirements and GDPR-aligned standards. Personal data is used for legitimate operational purposes such as account administration, identity verification, payment processing, compliance checks, security, and service improvements, as described in our Privacy Policy.

Dispute Resolution

If you have a complaint or dispute, you should first contact support and provide relevant details so we can investigate. If the matter is not resolved, you may have the right to escalate it to competent authorities, depending on the circumstances. These Terms are governed by the laws of Curaçao, unless mandatory local consumer protection rules apply.

Force Majeure

The Company is not liable for delays, interruptions, or failure to perform caused by events beyond reasonable control, including (without limitation) natural disasters, war, civil disturbance, governmental actions, power failures, or internet and telecommunications disruptions.

Third-Party Links

The Website may include links to external websites or services for convenience. The Company does not control third-party resources and is not responsible for their content, policies, or actions. Your use of third-party websites is at your own discretion and risk.